Shipping Policies
Australia Shipping (AU Only)
Normal Shipping rates are a flat rate of $10
Priority Shipping is a flat rate of $15.
Orders placed before 1pm AEST will be processed and dispatched the same day. All orders will have a tracking number provided.
Estimated Delivery Time
Delivery times range from 2-10 business days from dispatch (depending on your location). This may get extended during peak seasons.
If we are aware of any delays, we will notify you through email.
Processing times will increase during peak seasons.
Customer Pick-up
If you wish to request pick-up please feel free to email or text me to organize a day/time to collect. I am based in Tamworth NSW this will be free of charge.
Becs Magnetic Moments are not responsible for
- Mistakes made by Australia Post
- Wrong addresses given by customers
- Damage to orders by postal service
- PO Box issues
- Stolen packages after delivery
Damaged or Faulty Products
In the unlikely event that you receive a faulty or damaged order, please contact us within 48 hours of receiving your order. Send photos of the damaged product, the packaging and shipping label to becsmagneticmoments@hotmail.com
We will endeavor to correct the problem as soon as we can. If no contact is made within 48 hours, the purchase is deemed to have arrived safely.